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Terms of Use

Last updated: January 20, 2026

1. Nature of Service and Eligibility

Platform Role

Rod acts solely as a technical intermediary.

The Platform facilitates connections between professional rental agencies and potential clients.

Rod is not a vehicle owner, lessor, agent, or party to any rental agreement concluded between the Agency and the Client.

Agency Eligibility

Only vehicle rental agencies that are legally established and registered in accordance with Tunisian law may register on the Platform.

A valid Tax Identification Number must be provided.

Renting between individuals is strictly prohibited.

Customer Eligibility

The services are available only to customers who:

  • are at least 18 years old;
  • hold a valid driving license;
  • meet the specific conditions set by each Agency (minimum age, driving experience, etc.).

2. Legal Mentions

Publisher

The website www.rod.tn is published by Rod, a company registered with the National Business Register (RNE) in Tunisia.

Activity

Provider of software solutions (SaaS) and technical intermediary for connections.

3. Accounts And User Data

Registration and Responsibility

The User is solely responsible for the accuracy, sincerity, and updating of the information transmitted via the Platform.

Any false declaration or inaccurate information may lead to the suspension or deletion of the account.

Mandatory Data

Account creation requires providing the following information:
  • First and last name
  • Email address
  • Phone number

When the Client acts on behalf of a company, the [Tax ID] is required to ensure the correct preparation of contractual and billing documents. Tax Registration Number is required to ensure the correct preparation of contractual and billing documents.

Optional Data (not required)

The following information is strictly optional and intended to speed up the preparation of the rental agreement by the Agency:
  • ID card (CIN) number and date of issue
  • Date of birth
  • Driver's license number and date of issue
  • Passport number (notably for tourists)
  • Postal address
  • Nationality

The absence of this data does not prevent the vehicle reservation or the drafting of the contract, which may be completed and signed directly on-site between the Client, the drivers, and the Agency.

Data Security

Rod does not collect or store digital copies (images, scans, or files) of identity or driving documents.

Only textual data voluntarily entered by the User is processed and transmitted exclusively to the relevant Agency.

4. Booking and Payment Process

Reservation

The Client submits a reservation request via the Platform.

The Agency must manually confirm or refuse the request for the connection to be validated.

Payment

No payment is processed through the Rod.tn Platform.

Rod does not collect any commission and does not intervene at any time in the setting of prices or financial conditions.

Payment of the rent, security deposit, and any potential fees is made directly between the Client and the Agency according to the terms defined by the latter.

5. Service Availability and Liability

Availability

Rod endeavors to ensure the continuous availability of the Platform but does not guarantee uninterrupted operation.

Rod shall not be held liable for temporary interruptions related to maintenance, technical incidents, updates, or external constraints.

Liability

Agencies are solely responsible for the accuracy of the photos, rates, descriptions, and conditions displayed.

Rod cannot be held liable for any discrepancies between the published information and the actual condition of the vehicle.

6. Cancellations and Disputes

Cancellations

Cancellation, modification, and refund policies are defined by each Agency.

Rod displays these for informational purposes only and does not intervene in their application.

Disputes

In the event of a dispute between a Client and an Agency (vehicle condition, security deposit, billing, etc.), Rod assumes no legal liability.

The parties must resolve their dispute directly between themselves or before the competent authorities.

7. Account Suspension and Deletion

Measures

Rod reserves the right to suspend or delete any account (Client or Agency), without notice if necessary, notably in the event of:
  • fraudulent or abusive use,
  • non-compliance with these terms of use,
  • behavior harming the proper functioning or the reputation of the Platform.

8. Modification of Terms of Use

Changes to Terms

Rod reserves the right to modify these terms of use at any time.

The applicable version is the one published on the Platform at the date of use. It is the User's responsibility to consult this page regularly.

9. Governing Law and Jurisdiction

Legal Framework

These terms of use are governed by Tunisian law.

Jurisdiction

In the event of a dispute relating to the use of the Platform and in the absence of an amicable settlement, exclusive jurisdiction is granted to the competent courts of Tunis.

10. Acceptance of Terms

Acceptance

Access to and use of the Rod.tn platform (hereinafter 'the Platform') implies full, complete, and automatic acceptance of these General Terms of Use.

Refusal of Terms

If the User does not accept all or part of these terms of use, they must immediately cease using the Platform.

Updates

Continued use of the Platform following any modification to the terms of use constitutes acceptance of the updated version.