Rod.tn ('Rod', 'we') protects your privacy. This policy explains how we collect, use, and share your personal data on www.rod.tn.
By creating an account or using our services, you accept this policy and the data practices described here.
This policy covers everyone who uses the Platform: clients looking to rent a vehicle, and rental agencies registered on Rod.tn.
It does not cover what an agency does with your data once it receives your booking request. At that point, the agency alone is responsible for that data.
Rod.tn is only a technical intermediary. We are not a party to the rental contract between you and the agency. We do not handle payments or take commissions. Our only role is to connect you with professional rental agencies.
The data controller for the Platform is the company that operates www.rod.tn , a SaaS platform for vehicle rental in Tunisia.
Rod decides how and why your data is used: account management, sending bookings, security, and marketing.
For any question about your data, email us at: contact@rod.tn
Once we send your request, the agency receives your data and becomes solely responsible for it. This includes verifying your details and carrying out the contract.
Rod is not responsible for how agencies handle data. Check each agency's own privacy policy for details.
To create an account, we need:
To speed up your booking, you can also share:
We never ask for or keep scans or photos of your documents. We only store what you type into our forms.
Rod never collects banking or payment data. Any money changes hands directly between you and the agency, outside the Platform.
We don't collect biometric data, sensitive data, or data about minors.
We use your data to:
We process your data for these legal reasons:
We use Meta Pixel and the Meta Conversions API to measure our ads and target audiences better. These tools may send some data to Meta Platforms, Inc.
Our Cookie Policy covers these tools in detail. You can decline non-essential cookies anytime from the preference centre.
We only share your data when needed, with:
Rod.tn never sells, rents, or transfers your personal data for commercial purposes.
We don't share data with ad networks or data brokers, except what's needed to run Meta Pixel (see Section 4).
Once your request reaches the agency, they alone are responsible for the data they process to carry out the rental contract. Rod takes no responsibility here.
Your data lives on secure servers from AWS and/or Hetzner, both recognised providers that follow international security standards.
We've signed agreements with these hosts to keep your data protected.
Hosting may move your data outside Tunisia. If it goes to a country outside the EU, we apply recognised safeguards, like the European Commission's standard contractual clauses.
If you're in the EU, your data may be processed in Europe (Hetzner) or outside the EU (AWS), always with matching contractual protections.
Where possible, we store Tunisian users' data in European data centres, or in countries with similar protections.
For more on our hosting providers, email contact@rod.tn.
We only keep your data as long as needed:
Once this period ends, we permanently delete your data or anonymise it so it can no longer identify you.
We may keep some data longer if the law, a court, or ongoing legal proceedings require it.
We protect your data from loss, theft, or unauthorised access using encryption, access controls, authentication, and regular security checks.
Only staff who need it for their job can access your data, and they must keep it confidential.
We follow industry best practices, but no electronic transmission or storage is fully secure. We can't guarantee absolute security.
If a data breach puts you at high risk, we'll notify you as the law requires.
Keep your login details private. Contact us right away at contact@rod.tn if you notice any unauthorised use of your account.
Under applicable law, you can:
Send a written request to: contact@rod.tn
We aim to respond within 30 days. We may ask you to verify your identity. For clearly unfounded or repeated requests, we may charge a fee or decline to act.
The Platform is for users 18 and older only. We don't knowingly collect data from minors. If we find out we have, we delete it right away.
We may update this policy anytime, especially when the law or our practices change.
We'll announce major changes by email or a clear notice on the Platform before they take effect. Using the Platform after that means you accept the update.
The update date is shown at the top of this page. Check back regularly to stay informed.
If a change needs your fresh consent, we'll ask before acting.
This policy follows Tunisian law, including Law No. 2004-63 of 27 July 2004 on data protection. For EU users, it's also designed to meet GDPR standards. Disputes go to the competent Tunisian courts.